bt99's Approach to Responsible Play
At bt99, gambling is meant to be entertainment — not a way to earn income or escape financial stress. We build our platform with this in mind. Every Bangladesh player who opens an account at bt99 gets access to a set of controls that let them decide how much time and money they spend. These tools are free, available immediately, and require no approval from customer support.
Our responsible gaming policy applies to all games: slots, live casino tables, sports betting, and lottery. No game type is exempt. If you ever feel that gambling is taking more than it should from your life, please use the tools described on this page — or reach out through 24/7 Live Chat.
Remember: Gambling outcomes are determined by certified random number generators. Past results do not predict future results. No strategy, pattern, or system can guarantee a win.
Warning Signs to Watch For
Problem gambling can develop gradually. These are common early signals that your play may be moving outside of healthy limits:
If two or more of these apply to you regularly, we encourage you to use the self-exclusion tool or contact our support team to discuss your options.
Account Controls & Limits: What bt99 Offers
All limit changes take effect immediately when you lower them. Increases require a 72-hour cooling period before they apply — this gives you time to reconsider. Limits can be set through your Account Settings panel or by contacting 24/7 Live Chat.
| Tool | What it controls | Takes effect | How to set it |
|---|---|---|---|
| Deposit Limit | Maximum you can deposit per day, week, or month | Immediately (lower) / 72 hrs (higher) | Account Settings → Limits |
| Session Time Limit | Maximum continuous play time per session | Immediately | Account Settings → Limits |
| Loss Limit | Maximum net loss per day, week, or month | Immediately (lower) / 72 hrs (higher) | Account Settings → Limits |
| Cooling-Off Period | Short break from gambling (1 day to 6 weeks) | Immediately | Account Settings → Break / Live Chat |
| Self-Exclusion | Full account closure for 6 months or permanently | Within 24 hours | Live Chat only (identity confirmed) |
Self-Exclusion: Closing Your Account
Self-exclusion means bt99 blocks your account so you cannot log in, deposit, or play. You can request it at any time through 24/7 Live Chat. We will confirm your identity, then apply the exclusion within 24 hours.
What happens during self-exclusion
- Your account is locked — you cannot log in or create a new bt99 account using the same identity details.
- Any remaining balance that is not tied to an active bonus is withdrawable. Contact support to process this.
- bt99 will not send you any promotional emails or SMS during the exclusion period.
- The minimum exclusion period is 6 months. You can also request a permanent exclusion.
- To lift a 6-month exclusion, you must contact support, complete an identity check, and wait an additional 7-day reflection period.
Permanent self-exclusion cannot be reversed. If you are in a moment of acute distress, we strongly recommend starting with a cooling-off period rather than permanent exclusion — but we will honour whichever you decide.
Cooling-Off Periods: Taking a Short Break
A cooling-off period pauses your ability to deposit and play for a set time — 1 day, 3 days, 1 week, 2 weeks, 1 month, or 6 weeks. Your account stays open and your balance is preserved. You can still withdraw funds during a cooling-off period.
This option suits players who feel they need a brief reset without permanently closing their account. You can set a cooling-off period yourself in Account Settings or by messaging 24/7 Live Chat. It activates immediately and cannot be shortened once set.
Age Verification: bt99 is for Adults Only
bt99 does not allow anyone under 18 years of age to open an account or gamble. This is a firm rule, not a guideline. During the KYC process — which must be completed before your first withdrawal — bt99 verifies your age using one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
If verification shows a player is under 18, the account is closed immediately and any deposits are refunded after investigation. bt99 reserves the right to request age verification at any point, not only at withdrawal.
If you share a device with a minor, please use the logout function after every session and do not save your password in the browser on that device.
Getting Help Outside bt99
If you feel that talking to a third party would help more than contacting bt99 directly, independent counselling and information services are available. We encourage any player who is struggling to reach out without delay.
You can search for problem gambling helplines through Bangladesh's Ministry of Social Welfare, local NGOs that offer addiction counselling, or international online resources such as Gamblers Anonymous (ga.org) which has a free support network available to anyone worldwide.
bt99 support agents are trained to listen without judgment and can help you find the right next step — whether that is a limit, a cooling-off period, self-exclusion, or a referral to external help. Contact us at any time via 24/7 Live Chat.
Frequently Asked Questions
Can I set a deposit limit before I make my first deposit?
What happens to my bonus balance if I self-exclude?
Can I increase my deposit limit the same day I lower it?
Will bt99 contact me if my play looks problematic?
Is there a way to test whether my gambling is a problem?
Can someone else request a self-exclusion on my behalf?
Set your limits before your first deposit — it takes under a minute in Account Settings.