bt99 Privacy Policy
Last updated: 09 November 2026
Plain-language summary
bt99 collects only the information it needs to run your account, process payments via bKash, Nagad, Rocket, Upay, and Bank Transfer, and keep the platform safe. We do not sell your personal data. You can request a copy of your data or ask us to delete your account at any time through 24/7 Live Chat.
Who Operates bt99
bt99 (accessible at bt99.blog) is an online gaming and sports-betting platform serving players in Bangladesh. When you create an account, make a deposit, or contact support, bt99 is the data controller responsible for your personal information.
All inquiries about this Privacy Policy, including data access or deletion requests, should be directed to our 24/7 Live Chat support team. We do not publish a contact email address; Live Chat is the fastest and most secure channel.
Data We Collect
bt99 collects personal data only when you actively provide it or when it is generated automatically by your use of the platform. The table below lists each category and when it arises.
| Category | Examples | When collected |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | During KYC verification before first withdrawal |
| Contact | Mobile number | At registration |
| Financial | bKash/Nagad/Rocket/Upay account numbers, Bank Transfer details, transaction IDs | When depositing or withdrawing |
| Account activity | Login timestamps, game sessions, bet history, bonus usage, withdrawal requests | Automatically, during platform use |
| Device & connection | IP address, browser type, operating system, device identifiers, bt99 App version | Automatically on each session |
| Communications | Live Chat transcripts, support ticket content | When you contact our support team |
We do not collect sensitive categories such as health data, political opinions, or biometric data.
Why We Process Your Data
Running your account
bt99 uses your registration and contact data to create and maintain your account, process deposits (minimum ৳450) and withdrawals (minimum ৳1,300), apply bonuses such as the welcome offer, and deliver 24/7 Live Chat support.
Identity and age verification
Bangladesh regulations and responsible-gaming commitments require us to confirm that every player is 18 or older and that the payment method belongs to the account holder. We review KYC documents — National ID Card, Passport, or Driving Licence — within 12 hours of submission. KYC must be completed before your first withdrawal.
Fraud prevention and platform security
Device fingerprints, IP addresses, and login patterns are cross-checked automatically to detect multi-accounting, bonus abuse, and payment fraud. This protects all bt99 players and keeps payouts reliable.
Legal compliance
bt99 retains transaction records and identity documents as required by applicable anti-money-laundering obligations. Processing for this purpose has a legal basis independent of your consent.
Service improvement
Anonymised, aggregated session data helps us understand which games — from Ocean Phoenix slots to Ezugi live tables — are played most and at what times, so we can improve the lobby experience and game loading speeds.
Storage and Security
All bt99 account data is stored on servers protected by TLS 1.3 encryption in transit and AES-256 encryption at rest. Access is restricted to staff with a verified operational need. Payment credentials (bKash/Nagad/Rocket/Upay numbers, bank details) are tokenised — bt99 never stores raw payment account credentials in plain text.
Passwords are hashed with a modern bcrypt algorithm. We conduct regular internal security reviews and act on any identified vulnerability within a defined remediation window.
When We Share Information
bt99 does not sell, rent, or trade your personal data. We share information only in the following circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction data needed to process your deposit or withdrawal.
- Game providers: Spribe, Ezugi, Red Tiger, JDB, Habanero, Sexy Gaming, and PG Soft receive a pseudonymous session token to authenticate your game session. They do not receive your name, mobile number, or payment details.
- Fraud and compliance tools: Automated risk systems may share device signals with specialist anti-fraud vendors under strict data-processing agreements.
- Legal authorities: bt99 will disclose data in response to a valid legal order or regulatory request. We will notify you where permitted by law.
Third-party vendors who process data on our behalf are contractually bound to handle it solely for the stated purpose and to apply security measures equivalent to our own.
Cookies and Tracking
bt99.blog uses cookies and similar technologies for the following purposes:
- Essential cookies: Keep you logged in, remember your session currency (৳ BDT), and prevent cross-site request forgery. These cannot be turned off without breaking core functionality.
- Analytics cookies: Aggregate, anonymised data on page visits and feature usage. No individual profiles are built from analytics data.
- Preference cookies: Remember settings such as game lobby filters or notification preferences.
You can clear or block cookies through your browser settings. Blocking essential cookies will prevent login. The bt99 App (Android 8.0+, v2.4.13) uses local device storage rather than browser cookies for session management; the same data-minimisation principles apply.
How Long We Keep Records
bt99 keeps your data only as long as necessary for the purpose it was collected. The table below gives indicative retention periods:
| Data type | Retention period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal/AML obligation |
| Transaction records | 7 years from transaction date | Financial regulation |
| KYC documents | 5 years after account closure | AML obligation |
| Live Chat transcripts | 2 years from conversation date | Dispute resolution |
| Device / session logs | 13 months from each session | Fraud detection |
| Anonymised analytics | Indefinite (no personal data) | Service improvement |
When the retention period expires, records are securely deleted or permanently anonymised.
Your Rights Over Your Data
As a bt99 player, you have the following rights regarding your personal information. To exercise any of them, contact us via 24/7 Live Chat.
- Access: Request a copy of all personal data bt99 holds about you. We will respond within 30 days.
- Correction: Ask us to fix inaccurate or outdated information — for example, a changed mobile number.
- Deletion: Request that your account and associated personal data be deleted. We will comply within 30 days except where legal retention obligations require us to keep certain records.
- Restriction: Ask us to pause processing while a correction or objection request is being handled.
- Objection: Object to processing based on legitimate interests (e.g., service-improvement analytics).
- Portability: Receive your account and transaction data in a structured, machine-readable format.
- Withdraw consent: Where processing relies on your consent (e.g., marketing messages), you may withdraw consent at any time without affecting processing that happened before withdrawal.
Players Under 18
bt99 does not knowingly collect data from anyone under the age of 18. If we become aware that a minor has registered an account, we will close the account immediately, void any associated transactions, and delete the personal data without delay. If you believe a minor has accessed bt99, please notify us through 24/7 Live Chat straight away.
Updates to This Policy
bt99 may revise this Privacy Policy when our practices change or when legal requirements are updated. The "Last updated" date at the top of this page reflects the most recent revision. Significant changes — such as a new category of data collection or a new type of third-party sharing — will be communicated to active players via account notification before the change takes effect. Continuing to use bt99 after a policy update constitutes acceptance of the revised terms.